Chapter Three Consulting Is Reaping The Benefits Of ISO9001 Accreditation
We are delighted to announce that Chapter Three Consulting has recently been awarded ISO9001 accreditation.
At C3C we provide specialist compliance knowledge and expertise to help our clients better understand their obligations to relevant legislation. This includes Compliance Auditing, Licensing requirements, Crime Prevention, Heath & Safety and Environmental legislation and best practice.
In promoting our services we felt it was essential to become ISO accredited ensuring that we ourselves are compliant to our own legal and regulatory requirements.
There Are Many Other Benefits To Achieving ISO Accreditation
An integral part of ISO9001 is customer satisfaction. By focusing on the customer instead of purely business goals and obtaining and analysing feedback the standard helps improve the quality of service by adopting a ‘right first time’ attitude. It demonstrates our commitment to quality, customer service and continuous improvement.
The standard has improved our operational efficiency ensuring we document procedures in order to improve the consistency of our organisation’s output. This has helped us become a far leaner business with fewer errors as a result, meaning less re-work and duplication of internal work flows. The improved documentation of processes also creates the awareness of quality amongst staff.
Working smarter has helped us drive out unnecessary costs in our business thus making us more profitable and able to re-invest in new growth initiatives instead.
Whilst a lot of work has gone into achieving this ISO standard, the involvement of different personnel throughout the journey has helped to build their own motivation and participation has markedly improved business output and results.