Tuesday, 21 November 2017

Is your business ready for the introduction of the new General Data Protection Regulation known as the GDPR in May 2018?


A recent IT Security survey found that 61% of UK companies don’t realise that the new Regulation applies to them.

A further study has shown that 21% of senior management have little or no awareness about the effect that the GDPR will have on their organisation. While 31% of the companies questioned had experienced an incident in the last 12 months due to staff negligence or bad practice.

It is essential that companies are made aware of the changes and new obligations in the legislation by May 2018 and time is running out.

The Regulation contains new rights for people to access the information companies hold about them, obligations for better data management and a new regime of fines. Incidents with serious consequences can have fines of up to €20 million or 4% of a firm's global turnover whichever is greater.

Companies covered by the GDPR will be more accountable for the handling of people's personal information. This will include having data protection policies, data protection impact assessments and data mapping showing how the data is processed.

Companies will need to obtain consent and demonstrate why people's information is being collected and processed, providing descriptions of the information that is held, how long it is being kept for and descriptions of the technical security measures in place.

As well putting new obligations on the companies and organisations collecting personal data, the GDPR also gives individuals more power to access the information that is held about them free of charge.

To help prepare for the GDPR the ICO has created a 12-step guide which includes steps such as making key people aware of the Regulation, determining what information is held, reviewing current privacy notices, identifying the lawful basis for processing the data and what should happen in the event of a data breach.

Chapter Three Consulting are a business support consultancy who provide specialist compliance knowledge and GDPR expertise. As an ISO accredited organisation their consultants are able to assist in auditing, supporting the implementation of any changes required and maintaining ongoing compliance.

For further information contact us on 0330 004 0020 or email info@c3c.co.uk


Tuesday, 4 July 2017

What is GDPR?
The General Data Protection Regulation is a new set of rules that governs the privacy and security of personal data and replaces the Data Protection Act.

GDPR will apply from 25th May 2018 and from this date, all companies must be fully compliant.

Any fines imposed for not being compliant are required to be effective, proportionate and dissuasive and can be up to €20 million or 4% of turnover, whichever is the greater.

The definition of 'Data' is more detailed than before and includes online identifiers such as IP addresses. 

GDPR applies to both automated personal data and to manual filing systems where personal data are held.

In summary, if you keep any customer or staff records you will need to comply with the new rules.

Lawful processing
For processing of data to be lawful under GDPR, you need to identify a lawful basis before you can process the data. You need to identify the lawful basis for the processing and document it, before the processing takes place.

Accountability
You are expected to put in place comprehensive but proportionate governance measures and in some circumstances, privacy impact assessments and privacy by design are legally required.
These measures are aiming to minimize the risk of data breaches but will mean that more policies and procedures are required.

How we can help?
We are able to audit and provide a gap analysis to identify where work is required to become GDPR compliant.

We can assist with data impact assessments, provide regular support and audits to prove compliance, and have a comprehensive toolkit to make the process of preparing the required policies and procedures as easy as possible.

Visit www.c3c.co.uk or call us on 0330 004 0020 to find out more.




Tuesday, 30 May 2017

Chapter Three Consulting ISO 9001 Case Study - British Assessment Bureau


Chapter Three Consulting are a leading compliance consultancy specialising in Licensing, GDPR, and Health & Safety compliance.

We achieved certification to the internationally recognised ISO 9001 standard earlier this year. 

Click on the link to see the British Assessment Bureau’s recently published case study about our success.


The independent assessment was conducted by the British Assessment Bureau, a leading Certification Body, and demonstrates Chapter Three Consulting’s commitment to use this for ISO 9001: customer service and quality in delivery.

About ISO 9001

ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do. That they have a Quality Management System in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction.

Certified organisations are committed to continuous improvement and are assessed to ensure progress is being maintained.

The benefits of certification to ISO 9001 include:
  •          Streamlining an organisation’s procedures
  •          Bringing consistency to an organisation’s service delivery
  •          Reducing cost and rework
  •          Improving an organisation’s management practices
  •          Enhanced status
  •          Competitive advantage
  •          Lower insurance premiums

About the British Assessment Bureau

The British Assessment Bureau’s reputation was established in 1969 as a specialist in certification scheme management. In 1997, the Secretary of State for Trade and Industry approved the use of the word ‘British’ in their title, in recognition of their pre-eminent status.

Today, they certify organisations to recognised standards, including ISO 9001 (quality management), ISO 14001 (environmental management), ISO 27001 (information security management) and OHSAS 18001 (occupational health and safety management). 

They also design and manage bespoke assessment schemes. Such schemes are based on the establishment of standards, which can be developed to be recognised company-wide, industry-wide, nationally, or internationally.


Visit us at www.c3c.co.uk or call us on 0330 004 0020 for more information about our services.

Tuesday, 16 May 2017

Licensing and Immigration – the Government get serious….

Licensing and Immigration – the Government get serious….

From the 6thApril 2017 the changes to the Immigration Act 2016 come into force via the regulations made by the Government under the Licensing Act 2003.

Premises Licence Holders and managers of Licensed Premises have had the responsibility to ensure that all employees have the correct Immigration status to work legally in the United Kingdom.

The new regulations create further responsibilities for Licensing Authorities and the Home Office. In future all Premises Licence applications, Change of DPS applications and Temporary Event Notices have amended application forms requiring nationality and immigration status to be confirmed by the applicant.

In addition, the Home Office is now scrutinizing licensing applications to ensure compliance with the new regulations and they have power to make representations within the Licensing process.

Chapter Three Consulting is able to assist Premises Licence Holders in all sectors with this vital work, which can have an immediate effect on the usability of your Licence and viability of the business concerned.

Read the Poppleston Allen article Home Office Announces Change to Application Procedure by Jonathan Smith here.

Visit www.c3c.co.uk or call us on 0330 004 0020 to find out how we can help you.






Wednesday, 3 May 2017

Craft Beer & The Phenomenon of the Pop-Up Bar

Craft Beer & The Phenomenon of the Pop-Up Bar

There are now over 1700 small breweries in the UK which is a response to the increase in demand for quality.

Artisan beers have their own local identity and represent quality in the market place.

Whether they are sold from a shop with a Premises Licence for ‘Off Sales’ or sold from a bar with a Premises Licence for ‘On Sales’ or a combination of both, there are a growing number of outlets for these products.

Premises who specialize in selling craft beer from the UK, Europe and other parts of the world as well as other local products including British wine and spirits do not fit neatly into the Pub, Bar and Off-Licence model.

Pop-ups enable retailers to try out new locations and test products without committing to long leases or expensive refits.

They have varying opening times and can operate as Pop-up sites often on a single day each week.

Your local Licensing Authority may not understand this growing phenomenon and that is where professional assistance is needed.

Chapter Three Consulting recently enabled Four Hops Shop, a beer emporium in Reigate to obtain a Premises Licence that is suitable for this new business start up and clients elsewhere are starting to manage their premises and amend their Licences to adjust to this developing market.

Read Gemma McKenna’s intriguing article for the Morning Advertiser Pop Up Bars Hit The Pub World to find out the benefits of running a pop up bar.


Call us today on 0330 004 0020 or visit us at www.c3c.co.uk to find out how we can help you. 

Tuesday, 28 March 2017

The Importance of a Fire Risk Assessment

A fire risk assessment is a mandatory undertaking that must be carried out in all places of work and in areas that are accessible to the general public.

A fire risk assessment helps you identify all the fire hazards and risks in your premises. You can then decide whether any risks identified are acceptable or whether you need to do something to reduce or control them.

A risk assessment should be carried out by someone who has had sufficient training, and has good experience or knowledge of fire safety.

For fire to occur there must be a source of ignition, fuel and oxygen. If all three are present and in close proximity, then the fire risk could increase as a result.

In the average premises fire hazards will fall into the first two categories, while the oxygen will be present in the air in the surrounding space. Occasionally oxygen can be found in chemical form (oxidising agents) or as a gas in cylinders or piped systems.

If there is a fire, the greatest danger is the spread of the fire, heat and smoke through the premises. If this happens, the main risk to people is from the smoke and products of combustion, which can very quickly incapacitate those escaping.

If a premises does not have adequate means of escape or if a fire can grow to an appreciable size before it is noticed, then people may become trapped or overcome by heat and smoke before they can evacuate.

If your premises are situated in a relatively modern building, it should already incorporate important control measures, e.g. fire escape staircases, fire lobbies, fire doors, emergency lighting etc.

Many of these measures will also be found in older buildings. If your building was issued with a fire certificate under the Fire Precautions Act, details of existing control measures will be detailed in that document.

It is important to remember that fire risk assessment is a continuous process and as such must be monitored and audited. New and existing control measures should be maintained to make sure they are still working effectively.

However, if you introduce changes into your premises your original risk assessment may not address any new hazards or risk arising from them. For this reason it is also important to review and revise your assessment regularly.

This doesn’t mean it is necessary to amend your assessment for every trivial change that occurs, but the impact of any significant change should be considered.


For more information visit the Chapter Three Consulting website at www.c3c.co.uk or call us on 0300 004 0020 

Tuesday, 21 March 2017

A guide to Premises Licensing

Part 3

Temporary Event Notices (TENs)

A Temporary Event Notice, or TEN, is a notification to the licensing authority that an individual intends to carry out licensable activities for a period not exceeding 96 hours.

A TEN, is required before carrying out licensable activity on unlicensed premises, or when the activity is outside the scope of an existing licence.

The licensable activities are:
  •       The sale by retail of alcohol;
  •       The supply of alcohol by or on behalf of a club to, or to the order of, a member of a club;
  •       The provision of regulated entertainment; and
  •       The provision of late night refreshment.

So, if you are planning an event this Summer, A TEN may be the answer.

TENs were included in the Licensing Act 2003 to enable small scale one off events – a birthday party with a later closing time or a community event where music and a bar are provided.

The maximum number of people who can be involved is 499 and the event does not have to be ‘special’.

The notice is given to the local authority and if no objections are raised, the event can go ahead.

  •         The same premises can be used up to fifteen times a year for a TEN.
  •         Premises can be as small as a separate room
  •         There must be 24hrs between events
  •      No more than 21 calendar days per year can be covered by the 15 events that are allowed
  •       Personal Licence Holders can give up to 50 TENs a year and Non-Personal Licence Holders up to 5 TENs per year
  •        Normally 10 working days’ notice must be given, however ‘late TENs‘ can also be given
      For more information visit the Chapter Three Consulting website at www.c3c.co.uk or give us a ring on 0300 004 0020

Wednesday, 8 March 2017

The Sound of Music!

According to information on the 'PRS for Music' website, ‘music in clubs is an essential part of the entertainment experience’.

Whilst my clubbing days (and nights) are but a dim and distant memory, PRS for Music may be onto something.

They also claim that '93 percent of bars and clubs agree that music creates a better atmosphere for punters' and it would be hard to argue against that.

Nobody would argue about the need for music in clubs or bars, but we often find our clients falling foul of the obligation to comply with the licensing requirements that currently exist.

In summary, if you run a business of any sort and music is played on the premises for  the benefit of customers or staff, The Copyright Design and Patent Act 1988 states that you need to get permission from the copyright holder. This permission is obtained through a licensing regime run by PRS for Music.

However, the requirement does not stop there because the PRS for Music licence collects and distributes money on behalf of song writers, composers and publishers.

What about the performers you may ask?

Don't worry, there is a separate organisation called PPL that collects and distributes money on behalf of the performers, and record companies for using their music.

So, in conclusion, if you play music in your business, make sure you have the correct permissions in place to support both the composers and performers by having valid documentation from both PPL and PRS for Music.

Further information can be found here:

To find out more about Chapter Three Consulting go to www.c3c.co.uk

Tuesday, 28 February 2017

A Guide to Premises Licensing

Part Two How to Apply for a Premises Licence

You will need to apply for a premises licence if you intend to sell alcohol or provide ‘licensable activities’ from a venue.

Licensable activities include selling alcohol and serving hot food and drinks between 11pm and 5am.

You will also need a licence if you provide the following types of entertainment:
  • Theatrical performance
  • Showing a film
  • Indoor sporting event
  • Boxing or wrestling (indoor or outdoor)
  • Live music
  • Recorded music
  • Dance
  • Facilities for making music
  • Dancing facilities

You will still need a licence even if the activities are for charity.

You must be 18 or over and have a designated premises supervisor (DPS) to apply for a premises licence. A DPS must have a personal licence to sell alcohol.

Applications can be for a new licence or a variation of the hours or activities of an existing licence.  An applicant will always be required to give notice of their application to a list of responsible authorities, which are statutory bodies including the Police, Fire Service, Environmental Health and Trading Standards.

An applicant will also be required to advertise their application, both on the premises, and in a local newspaper, to make both residents and businesses aware.

Application fees for premises licences applications and club premises certificates depend on the non-domestic rateable value of the premises, which is also used to calculate business rates.

From the time an application for a new licence or variation is made, there is a 28-day consultation period to enable any of the responsible authorities or any other persons to make representations in respect of the application.  These can either support or oppose the application.

After 28 days, if no objections have been made, the licence can be granted. If an objection has been made, the application will usually be referred to a hearing of the Licensing of Alcohol and Gambling Sub-Committee to be decided.

Should you require assistance with an application for a premises licence we are here to help.


Visit our website www.c3c.co.uk or call us today on 0330 004 0020 to find out how we can help you.

Wednesday, 22 February 2017

A Guide to Premises Licensing

Part One

What is a Premises Licence?
A premises licence is a permanent licence granted for a specific location that authorises the holder to carry out any or all of the following licensable activities:

  • The sale of alcohol
  • The supply of alcohol by a club to its members and guests
  • The provision of regulated entertainment (including plays, films, indoor sports, music and dancing)
  • The sale of late-night refreshment namely hot food and drink supplied between 11pm and 5am
Premises licences can also be used to licence one-off events at which more than 500 people are expected to attend.

For smaller one-off time limited events, a Temporary Event Notice may be more appropriate.

Licensing Objectives
All licence applications must comply with four licensing objectives, namely:

  • The prevention of crime and disorder
  • Public safety
  • The prevention of public nuisance
  • The protection of children from harm
Mandatory Conditions
The government plays an important role in ensuring people can make informed choices about the amount they drink. It is also important for the police and local authorities to have appropriate powers to deal with those individuals who cause trouble and ensure that those who sell alcohol and provide entertainment do so responsibly.

The Secretary of State considers it appropriate for the promotion of the licensing objectives to specify mandatory conditions which apply across England and Wales, the government expect Licensing Authorities to take any breach seriously.  Failure to comply with any conditions attached to a licence or certificate is a criminal offence, which on conviction could be punishable by a fine of up to £20,000, up to six months’ imprisonment or both.

For assistance with a Licence Application, a Sub-Committee hearing or for more information about our services visit us at www.C3C.co.uk

Useful Links
Gov.Uk Premises Licence Guidance

Come back for Part Two - How to Apply for a Premises Licence - this week

Thursday, 16 February 2017

The Hidden Cost of Business Rates for Licensed Premises

Business Rates
If you have a business with a premises licence to sell alcohol, you may by now be aware of the upcoming increases to your Rateable Value and the impact that this will have on your profitability.

Licence Fees
In addition to this there is a further increase to costs that you may be facing, relating to your annual licence fee. Rateable Value is used to set annual licence fees so these may be going up and there are moves afoot to change the way Business Rates are currently appealed.

Appeals Process
The government has embarked on a comprehensive review of Business Rates with the aim of producing a more streamlined and efficient system, designed to reduce the vast number of entirely speculative appeals raised each year.

The most significant change is the proposed introduction of a multi-stage challenge process, placing far greater onus on the ratepayer or their agent to provide more detailed information right from the outset.

1.      Check – This initial stage provides an opportunity to establish and review the facts upon which a valuation is based. If the Valuation Office accepts these factual arguments, then they will amend the Rateable Value. If the facts are still in dispute, then there is an opportunity to move to the next stage.

2.      Challenge – This stage requires further supporting information, comprehensive rental evidence and a calculation of the revised Rateable Value. If an agreement cannot be reached, then further action is required to escalate the case to the next stage.

3.      Appeal – For the first time there may be a fee to escalate the challenge so that it can be heard by the Valuation Tribunal and a very limited ability to add additional evidence to that used at the challenge stage.

The Valuation Office believes this process will be more transparent and easier for businesses to navigate, thereby reducing the number of appeals.

Initial indications are that much of the process will require the submission of information online at numerous points and within rigid timeframes.

Failure to comply would result in the challenge being unsuccessful.

Rather than improving transparency and understanding of the system this is likely to create a substantial administrative burden for ratepayers, especially those with multiple properties.

For more information contact us at info@c3c.co.uk

High business rates have contributed to one in five pub closures in England and Wales over the past six years, an exclusive BBC Radio 4 investigation has claimed. 

Click here to read the article By Daniel Woolfson, 16-Feb-2017





Wednesday, 15 February 2017

Chapter Three Consulting Is Reaping The Benefits Of ISO9001 Accreditation

We are delighted to announce that Chapter Three Consulting has recently been awarded ISO9001 accreditation.  

At C3C we provide specialist compliance knowledge and expertise to help our clients better understand their obligations to relevant legislation.  This includes Compliance Auditing, Licensing requirements, Crime Prevention, Heath & Safety and Environmental legislation and best practice.  

In promoting our services we felt it was essential to become ISO accredited ensuring that we ourselves are compliant to our own legal and regulatory requirements.

There Are Many Other Benefits To Achieving ISO Accreditation

An integral part of ISO9001 is customer satisfaction.  By focusing on the customer instead of purely business goals and obtaining and analysing feedback the standard helps improve the quality of service by adopting a ‘right first time’ attitude.  It demonstrates our commitment to quality, customer service and continuous improvement.

The standard has improved our operational efficiency ensuring we document procedures in order to improve the consistency of our organisation’s output.  This has helped us become a far leaner business with fewer errors as a result, meaning less re-work and duplication of internal work flows.  The improved documentation of processes also creates the awareness of quality amongst staff.

Working smarter has helped us drive out unnecessary costs in our business thus making us more profitable and able to re-invest in new growth initiatives instead.

Whilst a lot of work has gone into achieving this ISO standard, the involvement of different personnel throughout the journey has helped to build their own motivation and participation has markedly improved business output and results.  


Go to www.c3c.co.uk to view our services and visit http://www.british-assessment.co.uk/ to find out more about ISO accreditation.